Delivery & care
A clear route to your door.
Our US bundle prices include shipping. For other supported destinations, the delivery service and shipping charge depend on the total packed weight of your order.
Operated by Cahaya Desy Enterprise. We handle all website sales, payments and customer support from Malaysia.
Delivery at checkout: Select your bundle and enter your delivery address to see the available service and USD shipping charge. After placing your order, bank-transfer instructions appear on the confirmation page and in your order email.
Shipping prices in USD
We currently support the United States, United Kingdom, Canada, Australia, France, Italy and United Arab Emirates. Weight means the total packed shipping weight, including packaging, rather than the net coffee weight printed on a box.
| Destination | Packed order weight | Service | Shipping (USD) |
|---|---|---|---|
| United States | Up to and including 1 kg | Economy | Free |
| United States | Over 1 kg | Express | Free |
| United Kingdom, Canada, Australia, France and Italy | Up to and including 1 kg | Economy | Free |
| United Kingdom, Canada, Australia, France and Italy | Over 1 kg | Express | US$19.90 |
| United Arab Emirates | Up to and including 1 kg | Economy | Free |
| United Arab Emirates | Over 1 kg to 1.5 kg inclusive | Express | US$26.00 |
| United Arab Emirates | Over 1.5 kg to 2 kg inclusive | Express | US$34.00 |
| United Arab Emirates | Over 2 kg to 2.5 kg inclusive | Express | US$41.00 |
| United Arab Emirates | Over 2.5 kg | Express | US$53.00 |
For orders with more than one bundle, we use the combined packed weight. Please confirm availability for your full delivery address. Any nonstandard delivery arrangement must be agreed before payment.
Handling & delivery times
Handling: 1–2 business days after cleared payment is confirmed. Our business days are Monday–Friday in Malaysia, excluding public holidays.
Economy: Quantium Solutions / the destination postal network. Estimated transit is 14–21 business days after dispatch.
Express: FedEx / DHL. Estimated transit is 3–7 business days after dispatch.
Transit times are estimates. Customs checks, carrier operations, weather and public holidays may extend delivery.
Tracking & your address
We supply tracking after dispatch. Allow 24–48 hours for the first carrier update.
Please provide a complete street address and a working local phone number. Contact us before payment if you need delivery to a P.O. box, a remote area or an address with special access requirements.
Address changes after dispatch depend on the carrier and may incur a charge. We will explain any proposed change before proceeding.
Import charges & documentation
Free US shipping covers the delivery charge. It does not include any separately applicable import duties, taxes, brokerage or clearance charges unless our written order quotation expressly includes them. Bank or transfer-provider fees are separate.
Our shipping terms are Delivered At Place unless otherwise agreed in writing. The recipient is responsible for applicable destination charges. We confirm any amount we collect in the itemized order total before payment.
A carrier or authority may request identification, invoice details or other documents. Please respond promptly. We confirm whether we can accept and ship an order before payment; if we cannot fulfil an accepted order, we contact you to arrange a refund.
If something goes wrong
For damaged, incorrect or short shipments, contact us within 7 days of delivery with your order number and photographs of the parcel, label, inner packaging and product.
For a parcel confirmed lost following the carrier investigation, we offer a replacement or refund at your choice. The investigation thresholds are 30 business days for economy and 15 business days for express after dispatch, excluding customs and handling delays.
For an undeliverable or refused parcel returned in saleable condition, refunds follow our Returns & Refunds Policy, including any applicable unrecoverable shipping or customs charges. Please contact us promptly so we can help with the carrier.
Need help with a destination?
Email support@bioherbsinstantcoffee.com or WhatsApp +60 11-2194 4419. Include your destination, postal code and preferred box quantity.
Read this with our Terms & Conditions and Returns & Refunds Policy. Updated 27 October 2026.