Effective Date: 25 October 2024
Website: bioherbsinstantcoffee.com (“we”, “us”, “our”, the “Site”)
This Cookie Policy explains how we use cookies and similar technologies when you visit or shop on our Site. It complements our Privacy Policy and forms part of our Terms & Conditions.
1) What are cookies & similar technologies?
- Cookies are small text files placed on your device by a website.
- Similar technologies include local storage, SDKs, web beacons/pixels, tags, and server logs that help operate the Site, measure usage, and support marketing.
Cookies can be session (deleted when you close the browser) or persistent (stay until they expire or you delete them). They can be set by us (first-party) or by other companies (third-party) providing services to us (e.g., payments, analytics, ads).
2) Why we use them (purposes & legal bases)
We use cookies to:
- Operate the Site & your cart (strictly necessary) — e.g., keep your session, remember items in the cart, secure checkout.
- Legal basis (EEA/UK/CH): Legitimate interests / contract; consent not required for these.
- Functionality — remember preferences such as currency, store language, or previously viewed items.
- Legal basis: Consent where required.
- Analytics & performance — understand how the Site is used so we can improve it (e.g., page loads, popular products).
- Legal basis: Consent.
- Advertising & retargeting — show relevant ads and measure their performance (if enabled).
- Legal basis: Consent (and California “sale/share” opt-out).
You can withdraw/modify consent at any time (see Section 6).
3) Cookies we may set
The exact cookies can vary over time as we improve the Site. Typical cookies used by WooCommerce/WordPress/Elementor and common integrations are listed below.
A) Strictly Necessary (no consent required)
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | WooCommerce | Keeps cart contents and links them to your session/checkout. | Session / up to 2 days |
wc_fragments_* | WooCommerce | Enables dynamic cart fragments in the header. | Session |
wordpress_logged_in_*, wordpress_sec_* | WordPress | Keeps you logged in and secures your session (for account/admin). | Session |
wordpress_test_cookie | WordPress | Checks if the browser accepts cookies. | Session |
elementor | Elementor | Stores theme builder preferences for faster rendering. | Persistent |
__cf_bm (if Cloudflare used) | Cloudflare | Bot management & performance protection. | Up to 30 minutes |
B) Functionality
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
wp-settings-*, wp-settings-time-* | WordPress | Saves UI/layout choices (for logged-in users). | Up to 1 year |
store_notice*, currency, preferred_language (if enabled) | Site | Remembers store banner, currency or language. | 1–12 months |
C) Analytics & Performance (consent-based)
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
_ga, _ga_*, _gid, _gat | Google Analytics 4 | Measures site usage, pages visited, and events (aggregated). | 24 hours to 13 months |
_clck, _clsk (if MS Clarity used) | Microsoft | Session replays/heatmaps to improve UX. | 1 day to 13 months |
D) Advertising / Retargeting (consent-based; may be treated as “share” under CPRA)
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
_fbp | Meta (Facebook) | Delivers/optimizes ads and measures conversions. | 3 months |
_uetsid, _uetvid | Microsoft Ads | Ad delivery and conversion measurement. | 1 day / 13 months |
E) Payments & Fraud Prevention (set by the processor at checkout)
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
_stripe_mid, _stripe_sid | Stripe | Fraud prevention & secure payments. | 1 year / 30 minutes |
ts_c, x-pp-s, akavpau_ppsd | PayPal | Security & transaction integrity. | Session to 3 years |
Note: Third-party cookies are controlled by the respective providers and may change names/durations. See their notices for details. We keep this list reasonably up to date.
4) How long we keep cookies
- Session cookies: deleted when you close your browser.
- Persistent cookies: typically kept 6–13 months (analytics/ads) or up to 2 years for certain security or preference cookies, unless you delete them sooner. Exact durations appear above or in your browser.
5) Do we “sell” or “share” personal information?
We do not sell your personal information for money. If we use analytics/advertising cookies, that activity may be considered “sharing for cross-context behavioral advertising” under California law. You can opt out via the cookie banner (see Section 6) and we honor Global Privacy Control (GPC) signals as an opt-out for eligible US state laws.
6) Your choices & how to manage cookies
- Cookie banner / preferences: When you first visit, you can accept or customize categories (e.g., “Analytics”, “Advertising”). You can change your choices at any time by reopening the Cookie Settings link in our footer or banner.
- Withdraw consent: If you previously consented to non-essential cookies, you may withdraw consent via Cookie Settings and we will stop setting those cookies going forward.
- Browser controls: You can block or delete cookies in your browser settings. Useful guides are available in Chrome, Safari, Firefox, Edge, and Opera. Blocking some cookies may affect Site functionality (e.g., cart/checkout).
- GPC/Do Not Track: We honor supported Global Privacy Control signals as an opt-out of “sale/share” for US state laws. Traditional Do Not Track (DNT) is not yet standardized; we rely on your cookie preferences instead.
7) Third-party sites & SDKs
Our Site may integrate third-party services (analytics, ads, payment gateways, shipping widgets). These parties may set their own cookies and have their own privacy/cookie policies. Please review them directly. For how we handle personal data overall, see our Privacy Policy.
8) Changes to this Cookie Policy
We may update this Policy to reflect changes to cookies or legal requirements. We will post the new version with an updated effective date. Material changes will be communicated where required.
9) Contact us
Bio Herbs Instant Coffee
Semenyih Integrated Industrial Park, 43500 Semenyih, Selangor, Malaysia
Email: support@bioherbsinstantcoffee.com
Customer Support: WhatsApp / Telegram +601121944419